Refund Policy

At Power Net Solutions LLC, we are committed to providing high-quality services to our clients. If you are not completely satisfied with our services, we offer a 30-day money-back guarantee from the date of purchase.

Refund Process:
If you are dissatisfied with our services, you may request a refund within 30 days of your purchase. Refund requests will be processed within 30 business days, and the refund will be issued either via credit to your account or direct deposit to your bank account. The refund will be provided to the original payment method used during the transaction.

Eligibility for Refund:
Refunds will be issued based on the following conditions:

1.Non-Delivery of Services:
In the event that you do not receive the service you purchased due to issues with email delivery or server errors, please contact us within 30 days of the expected delivery date. If no such claim is made within the specified period, the product will be considered delivered.

2.Download or Unzipping Issues:
If you experience difficulty downloading or unzipping the services, please contact our Technical Support Department within 30 days of purchase. Claims not submitted within the period will be considered successfully downloaded, and refund requests related to these issues will be declined.

3.Service Defects:
While we test all services thoroughly before delivery, if you encounter any defects, please report the issue to our Technical Support Department. We will attempt to resolve the issue within 72 hours. If the defect is not resolved within that period, we will issue a full refund or offer a replacement service of similar or equal value at your choice.

4.Service Not as Described:
If the services provided are not as described on our website, please report the issue to our Technical Support Department with clear evidence within 30 days from the service delivery date. Refunds will only be issued if the complaint is valid and substantiated by clear evidence.

Non-Refundable Conditions:
Failure to provide access: If you fail to provide necessary access for resolving service issues, such as access to your server, this may delay the resolution of the issue, and you may not qualify for a refund.

Customer Expectations:
Refund requests based solely on the customer’s expectations or wishes that do not align with the service description will not be honored.

Children’s Policy:
Our services are available only to individuals 18 years or older. We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. If we determine that information has been collected from a child without parental consent, we will take steps to remove that information and cancel the order.

Contact Information:
For any questions regarding our Refund Policy, please contact us using the following information:

Power Net Solutions LLC
9 Echo Valley Rd
Oxford, CT 06478
United States

Phone: +1 (857) 788 1533
Email: info@powernetsolutionsllc.com